Bdrame Privacy Policy — Your Data, Our Responsibility

This privacy policy applies to all Bdrame platform users — including website visitors, registered members, and mobile app users. By using the Bdrame website or app, you are considered to have agreed to this policy.

Bdrame believes every player's data belongs to them. We only collect what is genuinely necessary to operate the platform. Requesting or retaining data beyond that goes against our policy.

This policy is aligned with GDPR, the Bangladesh Digital Security Act 2018, and the data protection regulations of international gaming licensing authorities.

Bdrame collects three types of information — data you provide directly, data collected automatically, and data required for identity verification.

We never collect information about your religion, political views, ethnicity, or any other sensitive personal attributes. If you are ever asked for such information, treat it as an unauthorized request.

Bdrame uses your information only for specific, defined purposes. Any misuse of data is a direct violation of our policy.

• Account Management: Used for registration, login, password reset, and account security.
• Payment Processing: Financial information is used to process deposits and send withdrawals.
• Identity Verification (KYC): To meet legal obligations and prevent fraud.
• Customer Support: Your account and transaction details are required to resolve support issues.
• Responsible Gaming: To identify unusual gaming behavior and provide timely support.
• Platform Development: We analyze overall usage patterns anonymously to improve our service.
• Legal Obligations: Disclosure of specific data as required by tax authorities or regulatory bodies.

Bdrame strictly follows a "need-to-know" principle — only those who require certain information to perform their role are given access to it.

• Payment Processor: Necessary financial information is shared with your bank or mobile banking provider to process transactions.
• Game Providers: Minimal data (such as balance and session ID) is shared with the game provider to run the games.
• Security Partner: We work with specialist security firms to prevent fraud and cyber attacks.
• Legal Obligations: Data may be disclosed in compliance with a court order or direction from a regulatory authority.

All third parties we share data with are held to privacy and security standards equivalent to bdrame's own. We do not work with any party that cannot meet this requirement.

Bdrame employs industry-leading technology to protect your data — and our commitment to security extends beyond software to the physical protection of our servers.

• 256-Bit SSL/TLS Encryption: All data transfers are encrypted — bank-grade security.
• AES-256 Data Encryption: Sensitive data stored on our servers is kept in encrypted form at all times.
• Two-Factor Authentication (2FA): Two-factor verification is mandatory for account logins and large transactions.
• Firewall and DDoS Protection: Active protection measures are in place to defend our servers against cyberattacks.
• Real-Time Monitoring: Unusual transactions and login patterns are monitored 24/7.
• Periodic Security Audits: Regular audits conducted by independent cybersecurity firms.

In the unlikely event of a data breach, bdrame will notify affected users within the required timeframe and take all necessary action.

Bdrame's website and app use cookies. A cookie is a small file stored on your device that helps improve your browsing experience on the site.

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme) — optional.
• Analytics Cookies: To analyze overall usage patterns — optional and anonymous.

You can manage cookies through your browser settings. Disabling essential cookies may affect certain site features. bdrame does not use third-party advertising cookies.

Any Bdrame user may exercise the following rights regarding their own data.

To exercise any of these rights, please contact our customer support. Requests are typically responded to within 30 days.

Bdrame does not retain data beyond what is necessary. Retention periods depend on the type of data and applicable legal obligations.

• Account Information: For the duration of the active account and 5 years after closure (for legal compliance).
• Transaction Records: 7 years from the date of the last transaction (in accordance with financial regulations).
• Gaming History: For the duration of the active account and up to 2 years thereafter.
• Support Conversations: 2 years from the date of issue resolution.
• Log Files: Retained for security purposes for up to 12 months.

Once the retention period ends, data is securely deleted or permanently anonymized.

Bdrame does not collect information from anyone under the age of 18, and does not permit them to use the platform. Age is verified at the point of registration.

If a minor's data ever enters our system, bdrame will delete it and close the account as soon as we become aware. If a parent suspects their child has submitted personal information, please contact us immediately.

Bdrame may update this privacy policy from time to time. For significant changes, you will be notified in advance via your registered email or an in-app notification.

• Minor changes may take effect without prior notice.
• For major changes, 30 days' notice will be given before they take effect.
• Continued use of the platform after an update constitutes acceptance of the revised policy.
• The latest version of this policy is always available on this page.

For any questions, requests, or complaints about our Privacy Policy, please contact our data protection team.

• Live Chat: Available 24/7 — via the bdrame app or website.
• Email: [email protected] — typically responded to within 72 hours.

If you file a complaint, we will endeavor to provide a written response within 30 days. If you are not satisfied with the outcome, you may escalate the matter to the relevant regulatory authority.